Questions, answered

Create a free account. Your suite number and full Korean address (in English and Korean) appear on your dashboard with copy buttons.

Your suite number on the address label. You can also report the Korean tracking number in your account so we can match it faster.

We email you when it arrives, with the weight and photos. You can check all your packages any time in My Warehouse.

Storage is free for 60 days after arrival, then $1 per package per day. Packages not shipped within 90 days are disposed of. We email you 7 days before each date.

We combine several packages into one box so you pay for one international shipment instead of several. Consolidation is free.

Most can. Very large, heavy or fragile items (for example guitars) may need their own box. We will tell you before shipping.

We can remove shop boxes and extra packaging to make your parcel smaller and lighter — or keep album boxes exactly as they are. Choose when you request shipping.

We may open and check packages to make sure no banned items are shipped and that the contents match the declaration.

Use the rate calculator for an estimate. You pay the carrier rate plus $1 handling per box — there is no service fee by weight. EMS and K-Packet are charged at the official Korea Post price.

Yes. Choose FedEx, DHL, EMS or K-Packet when you request shipping, or let us pick the best value.

No. We reuse clean boxes for free. If you want a brand-new box, tick "Pack in a new box" when you request shipping ($2).

Carriers charge by the larger of the real weight and the size-based weight (length × width × height ÷ 5,000 or 6,000). Removing shop boxes often lowers it.

Contact us within 7 days of delivery with a video of opening the box. We will help you file a claim with the carrier; compensation follows the carrier's rules.

Please check your shipping address before you pay. We cannot be responsible for parcels delivered to an incorrect address you provided.

Your invoice appears in your account. Pay by Wise or bank transfer, then click "I've paid". Prefer PayPal? Ask us for a PayPal invoice (+5% + $0.30).

Returns and exchanges follow the Korean store's rules. We can contact the seller for you ($5 per store).

Duties and import taxes are paid by the receiver and depend on your country and the value of the items. Rules change often, so please check with your local customs office.

We declare customs values from your purchase receipt or order. An incorrect or low value can cause customs delays, extra charges or seizure, so we correct it to the receipt amount before shipping.

Only through our buying service. When we buy an item for you (for example on Bunjang), we declare the price we actually paid. Used items you send in yourself, home-made food and personal gifts can't be shipped.