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Report an incoming package

Tell us what's coming — it's optional, but it helps

Ordered something to your Korean address? Report it here so we can match it to you the moment it arrives, even if the label is unclear.

Tracking number

Enter the Korean tracking number and courier from the store's shipping notice.

Store & items

Add the store name and the items with price and quantity (used for the customs declaration).

Submit

You'll find it in My account → Report Incoming.

We receive it

When it arrives we weigh and photograph it, and it moves to My Warehouse.

Want us to buy it for you instead? Use the buying request form.

Please log in first so the form is linked to your account and suite number. Log in or sign up →
From the store's shipping notice (송장번호).
Only if it's different from your account name.

Item #1

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The price on your receipt. We use it for the customs declaration. 1 KRW = 0.0008 USD
A screenshot of the store's order page is fine (jpg, png, gif, pdf). New items only — customs values come from this receipt.

 

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